Instructor area

Two-hour run-of-show

Before class

• Open the course on a projector and a phone. Check Wi-Fi, power and access to chatgpt.com.
• Test the published class code in a fresh browser. Keep one printed Secure Setup Checklist and fictional practice pack for each learner who needs paper.
• Review the plan facts before class. Check Free and Go in live accounts, especially Scheduled access, notification menus, and any rows flagged for review.
• Set up a visible parking lot for questions. Have a helper handle sign-in and account recovery privately when available.

120-minute agenda

1. 0–10 · Welcome and why. Ask each learner to name one task they repeat. Explain that they’ll leave with a setup they can use again.
2. 10–25 · Secure Setup. Reserve five minutes within this block for account trouble. Invite anyone still waiting to use the paper prompt and rejoin at the next step.
3. 25–50 · Chief of Staff. Give everyone the fictional inbox. Ask what belongs in Urgent and why. Edit a draft together.
4. 50–70 · Three Routines. Demonstrate a confirmation, task management and notifications. Let learners set and confirm their three routines.
5. 70–80 · Break. Help with sign-in or device menus as needed.
6. 80–100 · Catalog tour. Have each learner pick one free win and try its prompt with fictional details.
7. 100–110 · Upgrade self-check. Ask learners to name the recurring friction behind each yes answer.
8. 110–120 · Q&A and next steps. Revisit the parking lot, identify follow-ups and introduce Builds 4–7 as take-home work.

Parking lot

Record the question, who will check it, and the next place the learner can find the answer. Leave account information and personal details off the shared board.

Common errors and fixes

• Learner can’t sign in. Check the original sign-in method and spam folder. Continue with the printed exercise while the learner recovers access.
• Projects menu differs from the projector. Use the learner’s mobile browser and check the sidebar first.
• Task response looks like regular text. Open Scheduled and confirm the item exists. Use phone reminders for a manual practice run when needed.
• ChatGPT makes up a policy. Ask which exact source line supports it. Use a placeholder or refer the question to a person when the source is missing.
• Learner pasted sensitive details. Pause and handle it privately. Open the relevant account controls together and direct the learner to their organization’s process when needed.
• A feature is missing. Confirm the plan, account, region and device before suggesting an upgrade.

Practice prices, FAQs and reviews

Maple & Main customer materials

This business, its prices and its reviews are fictional classroom material.

• Country sourdough loaf: $7.
• Blueberry muffin: $3.
• Chocolate cookie: $2.
• Mixed pastry box: $16 for six pastries.
• Large orders: ask the bakery for availability and a written estimate.

Ten practice FAQs

1. Can I reserve a loaf? Request one and wait for a confirmation.
2. How do I collect an order? Give the pickup name at the counter.
3. Can I change a pickup? Contact the bakery so the team can check availability.
4. Do you deliver? In this sample, orders are pickup only.
5. Can you accommodate an allergy? Ask staff for current ingredients and cross-contact information before ordering.
6. Do you take large orders? Ask the bakery to confirm quantity and timing.
7. Can I get a receipt? Ask staff for an itemized receipt.
8. How do I store bread? Ask staff for the guidance that goes with your item.
9. What if an item is missing? Contact the bakery with order details through its normal customer channel.
10. Where are hours listed? Check the current hours on the bakery’s approved information page.

Three practice reviews

• Happy: The loaf was fresh and pickup was quick.
• Mixed: We liked the pastries. We had trouble figuring out where to collect the order.
• Unhappy: A muffin was missing from the order. I’d like someone to help.

Practice inbox

Maple & Main practice inbox

All people, messages and business details are fictional.

1. Jules · Pickup change. Could I collect my prepaid bread order this afternoon instead of tomorrow? I can be there before closing.
2. Avery · Catering inquiry. We’re planning a twenty-person meeting next week. Could you send options for breakfast pastries?
3. Robin · Supplier delay. The butter shipment moved to tomorrow morning. Please confirm if your current stock will cover today.
4. Sam · Volunteer shift. I can’t cover tomorrow’s welcome table. Is there a backup person I should contact?
5. Morgan · Receipt. Could you send me an itemized receipt for yesterday’s order? A reply this week is fine.
6. Taylor · Community board. Our event flyer is attached for your bulletin board if you have space.
7. Casey · Order concern. One item was missing from this morning’s pickup. Could someone check the bag list?
8. Jamie · Thanks. The bread was a hit at our gathering. Thank your team for me.

Practice handbook

Maple & Main volunteer handbook

Fictional classroom reference.

Greeting. Welcome the customer and ask whether they’re browsing or picking up. Say, “Welcome to Maple & Main. How can I help?”

Pickup. Ask for the pickup name, find the labeled bag and read the item list back before handing it over.

Exceptions. Ask the shift lead to handle missing items, payments, refunds, allergy questions and any mismatches. The handbook has no procedure for authorizing discounts.

End of shift. Return the pickup list to the shift lead and share any unresolved questions.